Privacy Policy

Last Updated: June 2026

NARAGLOW PTE. LTD. ("NaraGlow", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, interact with our services, or communicate with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Order history

• Customer service communications

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Website usage data

• Pages visited and browsing behaviour

• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Deliver products and services

• Process refunds and returns

• Improve our website and customer experience

• Prevent fraud and unauthorized activity

• Send order updates and service-related communications

• Send marketing communications where permitted by law

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Shopify & Payment Processing

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

When you make a purchase, your payment information is processed securely through Shopify and its authorised payment partners. NaraGlow does not store your complete payment card details on our servers.

To learn more about Shopify's privacy practices, please visit Shopify's Privacy Policy.

Cookies & Analytics

We use cookies and similar technologies to improve website performance, remember your preferences, understand how visitors use our website, and support marketing activities.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

• Shopify and related service providers

• Payment processors

• Shipping and logistics partners

• Marketing and analytics providers

• Professional advisers and legal authorities where required by law

We do not sell your personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services

• Fulfill legal and regulatory obligations

• Resolve disputes

• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent for certain processing activities

• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Because some of our service providers operate globally, your personal information may be processed in countries outside Singapore. Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NARAGLOW PTE. LTD.
Email: hello@naraglow.co
Website: www.naraglow.co

We will respond to privacy-related requests as soon as reasonably possible.