Terms of service

Terms of Service

Last Updated: June 2026

OVERVIEW

Welcome to NaraGlow.

These Terms of Service ("Terms") govern your access to and use of the NaraGlow website, products, services, and related content (collectively, the "Services").

Throughout these Terms, the words "NaraGlow", "we", "us", and "our" refer to NARAGLOW PTE. LTD. By accessing our website, placing an order, or using any part of our Services, you agree to be bound by these Terms, our Privacy Policy, Return & Refund Policy, and any additional policies referenced on our website.

If you do not agree to these Terms, you must not access or use our Services.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your jurisdiction or have obtained permission from a parent or legal guardian.

You agree to provide current, complete, and accurate information for all purchases and account registrations.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

SECTION 2 – OUR PRODUCTS

We strive to display our products, descriptions, and images as accurately as possible. However, actual product colours and appearance may vary depending on your device and display settings.

All product descriptions, pricing, availability, and specifications are subject to change without notice.

We reserve the right to discontinue any product or limit quantities available for purchase at our sole discretion.

Wellness Product Disclaimer

NaraGlow products are intended for general wellness, personal care, and recovery support purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on this website is for informational purposes only and should not be considered medical advice.

If you have any medical concerns, allergies, skin sensitivities, or underlying health conditions, please consult a qualified healthcare professional before using our products.

Individual results may vary.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase.

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason.

If we cancel an order after payment has been processed, a full refund will be issued.

Returns and refunds are governed by our Return & Refund Policy.

Products purchased from NaraGlow are intended for personal use and not for commercial resale unless otherwise authorised.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

Unless otherwise stated, prices do not include shipping fees, taxes, customs duties, or import charges.

You agree to provide accurate billing and payment information and authorise us to charge your selected payment method for all purchases made through our Services.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes provided are estimates only and are not guaranteed.

NaraGlow is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.

Risk of loss and ownership of products pass to you upon delivery to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, videos, branding, and website design, is the property of NARAGLOW PTE. LTD. or its licensors.

You may not reproduce, copy, distribute, modify, publish, or exploit any content from this website without our prior written consent.

All rights are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, services, or applications.

Such tools are provided on an "as is" and "as available" basis without warranties of any kind.

Your use of third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, policies, or practices of any third-party websites and encourage you to review their terms and privacy policies before engaging with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

While Shopify provides the technology platform used to operate our store, all purchases and transactions are made directly with NARAGLOW PTE. LTD.

Shopify is not responsible for any products, services, warranties, refunds, claims, or disputes arising from transactions made with NaraGlow.

SECTION 10 – PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit reviews, comments, suggestions, testimonials, or other feedback, you grant NaraGlow a worldwide, royalty-free, perpetual licence to use, reproduce, publish, modify, and distribute such content for marketing, promotional, operational, and business purposes.

You represent that any feedback submitted is accurate and does not violate the rights of any third party.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct such errors and to cancel or modify orders affected by inaccurate information.

SECTION 13 – PROHIBITED USES

You may not use our Services:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To distribute malicious software or harmful code

  • To interfere with website security or operations

  • To collect personal information of other users without consent

  • To engage in fraudulent or deceptive activity

We reserve the right to terminate access for violations of these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services at any time if we reasonably believe that you have violated these Terms or applicable laws.

Termination does not affect any rights or obligations accrued before termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, NaraGlow disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted, secure, or error-free access to the Services.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, NaraGlow shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of our Services or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless NARAGLOW PTE. LTD., its directors, officers, employees, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of the Services

  • Your violation of applicable laws

  • Your infringement of any third-party rights

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and NaraGlow regarding your use of the Services.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or relating to these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of Singapore.

SECTION 21 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon publication on this website unless otherwise stated.

Your continued use of the Services following any updates constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

NARAGLOW PTE. LTD.
UEN: 202528476G

Email: hello@naraglow.co
Website: www.naraglow.co

Singapore