Shipping policy
Shipping Policy
Last Updated: June 2026
At NaraGlow, we are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Singapore Deliveries
For orders within Singapore, estimated delivery time is:
2–3 business days
Delivery times may vary during peak periods, promotional campaigns, public holidays, or due to circumstances beyond our control.
Malaysia Deliveries
For orders shipped to Malaysia, estimated delivery time is:
3–7 business days
Actual delivery times may vary depending on customs clearance and local courier operations.
International Deliveries
For international orders, estimated delivery time is:
7–21 business days
Delivery times vary depending on destination country, customs procedures, local courier services, and other factors outside our control.
International shipments may occasionally experience delays that are beyond NaraGlow's control.
Shipping Fees
Shipping charges are calculated at checkout and are based on the delivery destination, parcel weight, and courier rates available at the time of purchase.
Any free shipping promotions will be clearly communicated on our website.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
We recommend checking your local customs regulations before placing an international order.
Tracking Your Order
Where tracking is available, you will receive a tracking number once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after shipment.
Lost, Delayed, or Damaged Shipments
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at hello@naraglow.co.
We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
NaraGlow is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
NARAGLOW PTE. LTD.
Email: hello@naraglow.co
Website: www.naraglow.co